Cloud Operations From CloudSolutionsHub
The mission of our Cloud Operations Services is to help customers fully adopt AWS and really benefit from being on the cloud. We achieve that through a team of experts working closely with the customer’s team while our automations are ensuring the continuous operation of their business-critical environments.
We believe that every customer should have the opportunity to transform their processes and environments based on the five pillars of the AWS Well Architected Framework: Operational Excellence (DevOps and IaC), Security, Reliability, Performance Efficiency and Cost Optimisation.
CloudSolutionsHub’s Cloud Operations Tiers
At CloudSolutionsHub, we live and breathe AWS and want to know our customers feel covered. No matter the tier you choose, we manage your AWS environment, work on alarms and incidents 24/7 and maintain your infrastructure free of charge based on a Service Catalogue of core changes.
Essentials
Essentials is the entry tier we offer It is cost-efficient and suitable for companies that don’t operate 24/7 or are just starting their cloud journey. We deploy a minimum level of automations to maintain the environments and have monthly discussions on continuous improvement.
Advanced
The Advanced tier is excellent for enterprises with multiple production workloads and multiple teams across a single region or time zone.
The higher level of automations, including forecasting and anomaly detection, help secure our Resolution Time SLA’s. We meet with the customer’s team twice a month to prioritise the backlog and agree the future optimisations.
Premium
Our Premium Tier is designed for mission-critical workloads operating in one or more regions that need to operate 24 x 7 for all support options. It ensures zero downtime, close attention and full automation and immutability. We include RTOs, RPOs, service credits and detailed dashboards on the service and infrastructure.We will meet with your team every week and work closely together to balance the immediate needs of business as usual with the strive towards modernisation of the processes and infrastructure.